About the Blog

This is a blog for People who are Serving People

People who work in the fields of disability, health, family services, education, youth and housing and much more.

It is a place to reflect on what it is that forms the essence of our work. Where can we touch and feel that essence and where in our work do we feel that we are miles away from that essence due to the structural and functional aspects of our work that drown us in administration or other distractions?

How do we keep our focus on what is important in our work and not become disillusioned?

What do we do to self-care to ensure we can sustain our service to others and bring that same quality of care to ourselves?

You are invited to contribute to the blog and to use the opportunity to develop your practice and skills by way of sharing and reflection in the comments section.

Please subscribe to the blog if you would like to receive the latest Bernadette Glass and Associates blogs via email.

Recent Posts

Bernadette Glass
on Dec 20, 2018

As the cycle completes for 2018, I’d like to express my appreciation for all who have continued to support and participate in both the Casework and Supervision Workshops as well as the organisations that I have worked in during the year. This year I have continued to explore the potential of one of the basic principles of The Strength Approach, which is ‘I am already enough’.

This statement has again ignited much discussion, some consternation and a confirming settlement in people.

Bernadette Glass
on Nov 04, 2015

Dear Colleagues,

I wanted to connect with you all to share some of the expansive conversations that have occurred through Bernadette Glass and Associates so far this year. Over the years it has become clear to me as a presenter in human service and education settings and as a community nurse, that relationships and the quality of our connections with each other are key to our wellbeing and productivity and to that of our teams and organisations. These have the potential to then flow out to the broader community.

Bernadette Glass
on Jun 15, 2015

Further to the last blog on addressing tension in teams Part 2 relates to how best we can respond rather than react to the many tensions we get to feel during our days.

Some tips on responding to tension as opposed to reacting to it:

Bernadette Glass
on May 02, 2015

We have all been there! Sitting in a meeting feeling the tension in the room and the tension in our bodies. We can try to ignore the tension but truly, we don’t. It just stays there waiting to be dealt with.

Signs of tension and attempts to relieve it include:

  • Rolling our eyes in frustration
  • Wriggling in our seats
  • Doodling in our diaries
  • Changing the subject
  • Offering a quick solution
  • Sitting in silence
  • Watching for others’ reactions

So what is it?

Bernadette Glass
on Apr 02, 2015

This morning I met with a group of team leaders and the topic of team meetings was raised. We love or loathe team meetings, find them boring or stimulating or just a waste of the time we could be spending on something more productive, like catching up on our notes or the other million jobs waiting in the wings or on the our ever-growing ‘to do’ list. 

Bernadette Glass
on May 09, 2014

What is happening in Supervision? Do your team members share how valuable the supervision time was with you? Do they feel ‘met’ by you in a way they know their work is a shared responsibility? On a macro level, supervision is really about supporting your team members to execute their role and to provide the community with a high standard of service delivery.

Bernadette Glass
on Jan 28, 2014

Words are easy to come by and can be glossed over to the point that we don’t really take much notice of what they mean any more. The word service is one of those glossed over - a word that applies to almost every thing we do  - at work, in a restaurant, getting my car fixed, going to church, mating a mare and on it goes!

In the human services there is not much we can gloss over if we are tuned into what our work entails.