Our work in the human services is based on the premise that others need support to stay afloat, to keep their head above water, to navigate the turbulent times or even to reconstruct their leaking vessels (to continue with the water analogy). Clients often feel
The introduction of the National Disability Insurance Scheme (NDIS) raised questions for many key workers in Early Childhood Intervention Services and other disability services about how a Strengths-based Approach could fit into the new fee for service model. Clients pay for every minute of service delivery which
Dear Colleagues, I wanted to connect with you all to share some of the expansive conversations that have occurred through Bernadette Glass and Associates so far this year. Over the years it has become clear to me as a presenter in human service and education
We have all been there! Sitting in a meeting feeling the tension in the room and the tension in our bodies. We can try to ignore the tension but truly, we don’t. It just stays there waiting to be dealt with. Signs of tension and
Further to the last blog on addressing tension in teams Part 2 relates to how best we can respond rather than react to the many tensions we get to feel during our days. Some tips on responding to tension as opposed to reacting to it:
This morning I met with a group of team leaders and the topic of team meetings was raised. We love or loathe team meetings, find them boring or stimulating or just a waste of the time we could be spending on something more productive, like
What is happening in Supervision? Do your team members share how valuable the supervision time was with you? Do they feel ‘met’ by you in a way they know their work is a shared responsibility? On a macro level, supervision is really about supporting your
Words are easy to come by and can be glossed over to the point that we don’t really take much notice of what they mean any more. The word service is one of those glossed over – a word that applies to almost every thing we do
