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Human Services Sector

Hippopotamus poking its head out of a river representing The River Metaphor.

Are You In The River?

Our work in the human services is based on the premise that others need support to stay afloat, to keep their head above water, to navigate the turbulent times or even to reconstruct their leaking vessels (to continue with the water analogy). Clients often feel

Bernadette Glass has a conversation with a person centred practice workshop participant

Life Changing Conversations in the Human Services

Dear Colleagues, I wanted to connect with you all to share some of the expansive conversations that have occurred through Bernadette Glass and Associates so far this year. Over the years it has become clear to me as a presenter in human service and education

Storm Clouds representing tension in teams

Addressing Tension in Teams: Part 1

We have all been there! Sitting in a meeting feeling the tension in the room and the tension in our bodies. We can try to ignore the tension but truly, we don’t. It just stays there waiting to be dealt with. Signs of tension and

Bernadette Glass speaks with colleagues about Addressing Tension in Teams

Addressing Tension in Teams: Part 2

Further to the last blog on addressing tension in teams Part 2 relates to how best we can respond rather than react to the many tensions we get to feel during our days. Some tips on responding to tension as opposed to reacting to it:

The Strengths Approach pioneer, Bernadette Glass has a team meeting with her associates

The Power of Team Meetings

This morning I met with a group of team leaders and the topic of team meetings was raised. We love or loathe team meetings, find them boring or stimulating or just a waste of the time we could be spending on something more productive, like

Bernadette Glass engages in Team Supervision with others

10 Tips for Supervision

What is happening in Supervision? Do your team members share how valuable the supervision time was with you? Do they feel ‘met’ by you in a way they know their work is a shared responsibility? On a macro level, supervision is really about supporting your